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Parcel Shipping - Reduce Shipping Cost and Improve Customer Satisfaction

Parcel Shipping - Reduce Shipping Cost and Improve Customer SatisfactionParcel Shipping - Reduce Shipping Cost and Improve Customer SatisfactionParcel Shipping - Reduce Shipping Cost and Improve Customer Satisfaction

Reducing Parcel and LTL costs by 10 to 25% through partnerships with over 80 shippers, while improving customer satisfaction

Parcel Shipping - Reduce Shipping Cost and Improve Customer Satisfaction

Parcel Shipping - Reduce Shipping Cost and Improve Customer SatisfactionParcel Shipping - Reduce Shipping Cost and Improve Customer SatisfactionParcel Shipping - Reduce Shipping Cost and Improve Customer Satisfaction

Reducing Parcel and LTL costs by 10 to 25% through partnerships with over 80 shippers, while improving customer satisfaction

Carroll Group

shipping

Time in Transit Optimization: The Need for Speed

In the age of Amazon Prime, consumers have grown accustomed to receiving their orders within days, if not hours. A study by McKinsey found that 90% of U.S. consumers expect 2-3 day shipping to be the norm, while 30% expect same-day delivery. This shift in expectations has put immense pressure on businesses to reexamine their shipping processes.


 Time in transit directly impacts these expectations. The longer a package spends in transit, the less likely you are to meet your customers’ delivery expectations. This can lead to dissatisfaction, negative reviews, and the loss of repeat business. On the other hand, faster transit times lead to happier customers, positive word-of-mouth referrals, and increased brand loyalty. 


 To minimize time in transit, many are turning to multi-carrier shipping solutions. Rather than relying on a single carrier like UPS or FedEx, these platforms allow you to choose from a variety of carriers for each shipment. This flexibility is a game-changer  

Customer Stories

shipping services

Amazon Like Solutions

Reduce Shipping Costs

Accelerate Time To Delivery

Improve Customer satisfaction

International E-Commerce Fulfillment Company

 

A fulfillment company faced potential losses due to rising carrier rates and tight delivery deadlines.

Our solution was to build a custom API interface with their existing WMS in just two days.

The rapid integration gave the company access to our 80+ carrier network and exclusive rates, enabling them to maintain promised delivery windows while saving 15% on shipping costs. The solution not only helped the company avoid immediate financial losses but also provided a long-term system for managing high-volume shipments.

Marine Supply Company

 Major supplier of marine products with over 20,000 SKU's and no accuracy in rating led to losing money on shipping quotes and abandoned shopping carts

Lacked system to consolidate shipments  and no system to handle LTL

Our solution brought Amazon-like solutions, within the client’s budget, to packaging, rating and shipping

Result has been massive savings in shipping costs, far fewer errors, elimination of hours of wasted time, and higher customer satisfaction

Supply Chain Management Company

 Established world-wide supply chain

management company expands into US.  Experienced immediate, explosive growth; needed a scalable system to grow with them and needed to start printing large number of labels immediately

Lacked ability to accurately quote final bill due to complex rate logics

No ability for detailed reporting

Our solution quickly created a detailed

reporting system, helping them improve accuracy

Results have been a completely customizable system that allows them to manage their growth, report accurately and improve efficiency

Major Supplier of Motor Parts

Their many warehouses were all operating independently and poorly on multiple systems

Losing revenue in undercharging for shipping

and missed billing among many locations

Difficult to even bring in new customers due

to individual billing accounts and

customer-specific rate logic


Our solution brought all shipping processes for all warehouses under one system

Results have been the elimination of expensive

errors, visibility into the entire organization,

accurate billing, unified control…and no more

post-it notes!

About Carroll Group

Our Mission

At Carroll Group, our mission is to provide the most reliable and cost effective  mailing and shipping services to our customers. We strive to exceed expectations by delivering packages on time and with care.

Our Services

 What if you could reduce your current shipping costs by 10% to 25% and conduct all shipping from a single platform? Seamlessly integrate and automate every step in your shipping processes — from shopping cart to carrier selection — for more efficient shipping, better data visibility, and improved customer experience. Our extensive carrier and technology partnerships and integrations make it possible. 

Access to Better Rates

 With shipping a significant driver of cost for many businesses, it pays to strategically think about parcel shipping operations before a period of rapid growth. Having a solid, streamlined process will help you meet the ever-increasing demands of an expanding customer base. And, if your parcel shipping volume is high, finding the right strategies for your shipping operations can mean big savings. 

Shipping Sevices

Same-Day Delivery

Less Than Truckload (LTL)

Same-Day Delivery

same day shipping

Customer seeking same day delivery? Our same-day delivery service ensures your package arrives at its destination on the same day. We offer this service in select locations to get your package where it needs to go as quickly as possible.

Parcel Shipping

Less Than Truckload (LTL)

Same-Day Delivery

Parcel Shipping

 Parcel shipping refers to shipping lighter, smaller boxed items. Typically, parcel means packages that weigh 100 pounds or less and can be moved without assistance. If you need to ship a few small packages at a time, parcel shipping is an economical way to ship your products. 

Less Than Truckload (LTL)

Less Than Truckload (LTL)

Understanding Your Shipping Costs

LTL Shipping

 LTL is a shipping method that involves transporting multiple shippers' freight on the same truck trailer. It's a cost-effective option for shipping goods that don't take up the entire space of a truck. LTL is often used for shipments that weigh between 150 and 15,000 lbs and are made up of 1 to 6 pallets.  

Understanding Your Shipping Costs

Understanding Your Shipping Costs

Understanding Your Shipping Costs

 Shipping-related charges come from any services required to move a parcel  or LTL from a warehouse or fulfillment center to the end customer. Human errors and the subsequent fees, such as adding the wrong address to a shipping label, fall under this category as well. 

 Our freight management experts  can analyze your freight bills to make sure you are paying the rates that were negotiated. 


White Glove Delivery Solutions

Understanding Your Shipping Costs

White Glove Delivery Solutions

 Solutions are designed around your requirements and can be configured to include specialized equipment such as liftgates, pallet jacks, and stair climber delivery. Delivery options include delivery to room of choice, set-up, installation, and debris removal. 

Custom Solutions

Understanding Your Shipping Costs

White Glove Delivery Solutions

We offer custom services including:               -Truckload/Air 

- Expedited Services 

- International Shipping

We use our network to help you find the best carrier(s) for the best price. Our team of experts will work with you to create a tailored solution that fits your specific requirements.

Parcel Connect News and Articles

Contact Us

Drop us a line!

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Carroll Group

443-695-1353 c.carroll@TCGPartners.com

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